Shipping Information

Seahorse Savvy Shipping Information

All of our saltwater fish, corals, macro algae and livestock ship from our facility on the Eastern Shore of Maryland. We personally deliver our packages to UPS lessen the handling.

We ship our livestock via UPS Priority Overnight service, flat rate $39.99 for anywhere in continental US. UPS Priority Overnight Shipping is available Monday-Thursday.

Saturday Delivery is available in most areas. There is an additional UPS fee for Saturday delivery. Saturday Delivery is $59.99. Select UPS Saturday delivery option at checkout if this is your shipping preverence.

If you need a particular arrival day, please reach out to us at alyssa@seahorsesavvy.com or reply to your order confirmation email with this request. Most orders we need at least one day ahead of when your order will ship to allow time to fast the animals and process the order. If time allows, same day shipping is possible. Please watch for shipping updates in your email and your UPS tracking information provided after your order has been shipped. Please make sure someone is home to bring your livestock indoors and out of the weather when they arrive and acclimate them right away. It is not acceptable for livestock orders to be delivered and left outside or not unpacked and acclimated until you return home from work for the day.

When ordering, please make sure your schedule allows for flexibility with recieving your livestock. Shipping delays are very uncommon but they can occur and livestock needs to be able to be received and acclimated as soon as they arrive, especially when uncommon shipping delays occur. We package our livestock considering shipping delays are possible and most of the time this does not cause any issues with livestock not arriving well with our packaging. We recommend following our same acclimation instructions even if there were a shipping delay with the order. 

Scheduling or placing an order for delivery before going on a vacation or work trip is not recommended. We recommend you plan to be home the first 7 days after new arrivals to make sure they are fed, monitored and cared for properly while they are acclimating and settling into their new home with you.

 

We ship our livestock throughout the year. Your livestock will be safely packed in an insulated box with a heat or ice pack when necessary. Our high-quality livestock handle shipping very well and we only use the best packing methods. We check the weather for the areas your order will travel through. If you are aware of any potential weather issues in your area please let us know and we can plan to ship when your weather improves. Weather forecast may change when we schedule your order to ship.

An acclimation guide will also be provided in your box with your seahorses and livestock.

Our recommended acclimation for livestock can also be found here: https://seahorsesavvy.com/blogs/news/acclimating-your-new-fish-invertebrates-corals-macro-algae-and-seahorses-to-your-aquarium

Picking up shipments at a UPS Hold Facility.

We are happy to ship your order as a "hold for pickup" at a UPS authorized UPS Store. This is a great option for those who live in areas with end of day delivery guarantee, extreme weather, apartments, areas where theft of packages is a concern, ect. This also often lessens handling since your livestock does not have to ride on a delivery truck to arrive to you. UPS Stores often have early morning deliveries so the package is often available early in the day. Your tracking information will update when the package is at the UPS Store and ready for you to pick it up. Do not wait for a call from UPS to pick up your package.

*When picking up your order at a UPS Store you must pickup your order within two hours of it being made available for pickup and before noon. Failure to do so voids our live arrive guarantee.  It is very important to pickup your livestock right away and acclimate them as soon as you receive your order. Any extra time in the box is unnecessary stress for the animals. 

Shipping your livestock as a hold for pickup needs to be setup with us before your order is placed. Please do not call UPS or a shipper after we generate the label and ship. This automatically causes a day delay with delivery and voids our guarantee. We need to make sure the shipping label is setup correctly before your order is shipped for this option. We are happy to help set this up for you ahead of time.

**UPS Update. In the past we use to ship to UPS Customer Centers as a hold for pick-up. Most of these have closed their customer counters and this is no longer an option. We can ship to a UPS Store but we recommend checking with your local UPS Store before having an order held at their location. Some UPS Stores charge a fee for this, do not allow for live animal pick-ups ect and we are not responsible for this. Most of our customers are shipping directly to their home or work address.

We do not ship or sell our seahorses and livestock outside of the United States. Our livestock can not be transported or exported outside of the United States.

Live Arrival Guarantee Policy: https://seahorsesavvy.com/pages/live-arrival-guarantee

If you have any questions or concerns about the delivery of your new livestock please contact us and we are happy to help.

*Please Note: We are not a retail outlet and do not have a retail location for walk-in visits or shopping. If you are local and do not want your livestock shipped please call us at 410-618-3604 or email orders@seahorsesavvy.com and we can try to arrange to meet you somewhere for pickup. We generally have a weekly run to BWI airport and if this is near you we maybe able to meet you in that area on a certain day. We are located on the Eastern Shore of Maryland. We look forward to hearing from you