Shipping Information
All of our saltwater fish, corals, macro algae and livestock ship from our facility on the Eastern Shore of Maryland. We personally deliver our packages to UPS lessen the handling.
We ship our livestock via UPS Priority Overnight service, flat rate $44.99 for anywhere in continental US. Shipping is available Monday-Thursday.
If you need a particular arrival day, please reach out to us at alyssa@seahorsesavvy.com or reply to your order confirmation email with this request. Most orders we need at least one day ahead of when your order will ship to allow time to fast the animals and process the order. If time allows, same day shipping is possible. Please make sure someone is home to bring your livestock indoors and out of the weather when they arrive and acclimate them right away.
Saturday Delivery is available in most areas. There is an additional UPS fee for Saturday delivery. Saturday Delivery is $59.99. Select UPS Saturday delivery option at checkout if this is your shipping preverence.
We ship our livestock throughout the year. Your livestock will be safely packed in an insulated box with a heat or ice pack when necessary. Our high-quality livestock handle shipping very well and we only use the best packing methods. We check the weather for the areas your order will travel through. If you are aware of any potential weather issues in your area please let us know and we can plan to ship when your weather improves.
An acclimation guide will also be provided in your box with your seahorses and livestock.
Our recommended acclimation for livestock can also be found here: https://seahorsesavvy.com/blogs/news/acclimating-your-new-fish-invertebrates-corals-macro-algae-and-seahorses-to-your-aquarium
Hold for Pick-ups at UPS
Some of our customers prefer to have their orders held at a local UPS Customer Center for pickup rather than having them go out on the truck for delivery. We can help arrange this for you. Please reach out to us before you place your order and we can help arrange this for you. Please do not call UPS and set this up after we ship your order. Any changes to shipping with UPS after the order is dropped off can cause extra delays or fee charges. We ask that you pickup your order within two hours of it being made available for pickup at UPS for our live arrival guarantee.
We do not ship or sell our seahorses and livestock outside of the United States. Our livestock can not be transported or exported outside of the United States.
If you have any questions or concerns about the delivery of your new livestock please contact us and we are happy to help.
*Please Note: We are not a retail outlet and do not have a retail location for walk-in visits or shopping. If you are local and do not want your livestock shipped please call us at 410-618-3604 or email orders@seahorsesavvy.com and we can try to arrange to meet you somewhere for pickup. We generally have a weekly run to BWI airport and if this is near you we maybe able to meet you in that area on a certain day. We are located on the Eastern Shore of Maryland. We look forward to hearing from you.